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Last Updated: April 2, 2026

Coating Commander (“we,” “us,” or “our”) operates coatingcommander.com and related digital properties. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for services.

1. Information We Collect

We may collect the following information when you submit a form, call us, or text us:

• Full name
• Phone number (including mobile number)
• Email address
• Home or property address
• Details about your project or service request
• Device and browser information (collected automatically via cookies)

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate request or inquiry
• Schedule and confirm appointments
• Send SMS text messages and/or phone calls related to your service request
• Send follow-up communications about your project
• Improve our website and services
• Comply with legal obligations

3. SMS / Text Message Communications

By providing your mobile phone number and submitting a form on our website, you expressly consent to receive SMS text messages from Coating Commander regarding your estimate request, appointment confirmations, and follow-up communications.

• Message frequency varies based on your inquiry and project status.
• Message and data rates may apply.
• Reply STOP at any time to opt out of SMS messages.
• Reply HELP for assistance.
• Opting out will not affect your ability to receive services from us.

4. We Do Not Sell Your Information

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. Your contact information is used solely to fulfill your service request and communicate with you about your project.

5. Information Sharing

We may share your information only in the following limited circumstances:

• Service providers: We use GoHighLevel (GHL) as our CRM and communication platform. Your data is stored and processed in accordance with their privacy policy.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights, property, or safety of Coating Commander or others.
• Business transfer: In the event of a merger or acquisition, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide services, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. We may also use third-party analytics tools such as Google Analytics.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by clicking unsubscribe

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Coating Commander
Phone: (913) 669-6867
Email: [email protected]
Kansas City Metropolitan Area, KS/MO
Hours: Mon–Sat, 7am–6pm

COATING COMMANDER — TERMS AND CONDITIONS

Power Requirements

Contractor must have access to electricity, specifically INCLUDING at least ONE (1) 220-amp circuit (dryer/stove outlet) and two (2) 110 outlets. If a 220 outlet is not available, Contractor must have access to TWO (2) additional NON-GFI 110 OUTLETS and TWO (2) additional 110 outlets. Purchaser understands Contractor will likely require access to interior areas of the jobsite; failure to comply with this term will result in the project being cancelled in its entirety or rescheduled, and additional fees will be charged.

Parking & Access

Contractor MUST be allowed to park Towing Unit and Equipment/Product Trailer in the area that has closest access to the job area, which is most often the driveway at the jobsite. If Contractor is NOT allowed to park in this area, Purchaser waives all claims of property damage liability including but not limited to damage caused by equipment or product used by Contractor.

Firm Bid & Pricing

Contractor will provide a firm bid of the total cost of the project before the job is started. This bid proposal will include all labor, materials, sub or specialty contractors, and rental equipment if needed. This price is the full amount due. Purchaser understands and agrees to pay any and all bid payments on or before the date(s) due.

Coating Limitations & Repairs

PURCHASER UNDERSTANDS that the epoxy floor is a coating; repairs made to damaged areas are only to insure proper adhesion of the coating. Prior concrete issues such as uneven floors, waves, pitting, cracking, scaling, or other issues can change the appearance of the coating creating visual “high or low” spots or other issues; these are issues with the original installation or overall quality of the floor and cannot be created or fixed by the coating. If repairs are not charged for, only minimal repairs will be made and only to insure proper adhesion of coating. Significantly damaged floors, verticals, foundation edges, divots, and scaling will have a rough appearance and texture; this is unavoidable and NOT an issue covered under the warranty.

Verticals & Stairs

Areas that cannot be properly prepped including but not limited to stairs (steps), vertical foundation walls, trim boards, and so on are not warranted against damage or failure. Furthermore, Vertical Foundation walls or other vertical areas, including but not limited to steps (wood or concrete) if included in the contract are for decorative purposes only. These surfaces will NOT have the same texture as the horizontal floor surface and most likely be rougher in appearance and texture.

Payment Terms

Upon acceptance of this proposal, a 25% deposit of the total bid amount will be required from the Purchaser. Purchaser agrees to pay the remaining balance of the agreement in full on the day of substantial completion as determined by the Contractor’s job superintendent. If extra travel is necessary to collect the final payment, that time may also be added to the total amount due. It is expressly understood that any warranty work will be done from a mutually created punch list and completed after final payment of the agreement amount. If minor repairs or touch-ups are necessary, they will be scheduled after balance is paid in full and weather permitting. No warranty will be valid until the job is paid in full; if payment is not received within 45 days of completion No Warranty will be issued.

Default & Liens

In the event the Contractor is not paid on the day of substantial completion of the job for any reason, in accordance with the statutes of this state, a LIEN may be filed against the property within five (5) business days. This will include payment defaults due to NSF checks or overdraws. Purchaser is responsible for all fees (including but not limited to interest, legal, or filing fees) and additional expenses incurred by Contractor for collection of any payments owed to Contractor.

Additional Work

Purchaser will pay to the Contractor for any additional work not included in this proposal from a mutually agreed upon Change Order.

Site Preparation

Purchaser is responsible to remove any and all items in and around the working area(s) and keep the area free of people, pets, and personal or household items that could interfere with the Contractor’s crew or the integrity of the area, be it visual or otherwise damaging, for the entire duration of the project. Non-Compliance with this item will result in additional fees.

Property Care

Contractor will take reasonable care in preventing the epoxy coating from getting on any surface not intended to receive epoxy coating. In no event will Contractor be liable for any damages beyond the reasonable cost to return the surface to as close to near original condition as possible. Contractor is not responsible for minimal damage of any property.

Proposal Validity

This contract proposal can be withdrawn if not accepted within 30 days from the date on the reverse.

Breach of Contract

In the event the Purchaser should breach, rescind, or cancel this contract, the deposit herein shall be forfeited to the Contractor as liquidated damages for breach of contract and as special damages for losses incurred by the Contractor. If such breach or rescission occurs after shipment of any materials ordered by the Contractor for this specific job, it being expressly agreed by both the Contractor and the Purchaser it would be extremely difficult, if not impossible to determine the actual damages suffered by the Contractor. Therefore, both agree that Fifty Percent (50%) of the entire contract would be a reasonable amount equated to the probable damage suffered by the Contractor.

Right to Rescind

Purchaser is aware that there is a three (3) day right to rescind period for any reason; unless the contract is accepted within five (5) calendar days of the scheduled installation date. The Purchaser can rescind this contract and be fully reimbursed for all payments made to Contractor unless the contract specifies a customized or otherwise altered color/product from the Contractor’s standard stock selection. Verbal notification must be given to Office and confirmed in writing via US Postal Mail.

Color Variations

Colors may vary slightly from samples due to dye lots, chip lots, and overall quality of floor. Density of flake pattern may vary.

Warranty Coverage

Coating Commander floor coatings come with a 15-year warranty on the coating materials and workmanship of properly prepped horizontal surfaces. Cracks and Repairs carry a 1-year warranty from date of installation. Warranty includes but is not limited to: tire peel, tire bleed, and delamination due to product failure. What is not covered, including but not limited to: Abuse or Mistreatment, Fire, Acts of God, Movement and Settlement of the concrete, aggressive acceleration or deceleration of vehicles, dirt/debris ground into the top coat in high traffic areas (typically tires) due to failure of properly cleaning area on regular basis. Entries/Approaches are not covered for any issues.

Cure Time Requirements

PURCHASER MUST FOLLOW THESE TIMELINES OR THE WARRANTY IS VOID. Floor Coating System: Surface is not to be walked on for a minimum of 8 hours, no heavy objects for 24 hours, and no vehicle traffic for 24 hours after completion. Unless otherwise specified in writing by Contractor.

Cancellation & Rescheduling

Purchaser agrees to waive any rights to refund of deposit in the event owner chooses to cancel the project if owner does not give Contractor 10 (ten) business days notice. Purchaser also agrees to pay $300 Rescheduling Fee if owner fails to notify Contractor of the need to reschedule project 5 (five) business days prior to the original scheduled start date.

Force Majeure

Sudden and/or unexpected events (including but not limited to weather) may require rescheduling; Purchaser understands should he/she request the rescheduling; fees may be applied and the project will be rescheduled at Contractor’s convenience. The parties understand and agree that the Contractor shall not be liable for delays caused by circumstances beyond their control.

Insurance Certificates

Customers requiring Certificates of Insurance will be assessed an administration fee of $50.00. Certificates of Insurance requiring Additional Insured and/or other endorsements will be charged full cost of endorsements plus 25% for administration fees not already calculated for in preceding estimate.

Cleaning Restrictions

DO NOT USE ANY TYPE OF PRESSURE WASHER OR ANGLED TIP TO CLEAN COATED AREAS. THIS WILL VOID THE WARRANTY.

The parties hereto understand and agree that this contract contains the entire understanding and agreement between them, and that no promises, representations, agreements, warranties or understanding have been made or arrived unless specifically set forth herein, and this contract may not be amended except in writing.